To pay for your order, you have several payment methods:
- credit card
- paypal account (paypal payment or credit card)
- bank transfer
Payment of orders is due. Please send the checks and make the bank transfers, without any news from you after my reminder emails, I reserve the right to cancel the order for non-payment.
For any payment by cheque, the buyer must complete the order form indicating the postal address of delivery as well as his personal invoicing details.
- The buyer must send a personal check by post within 3 days of the validation of his order, or keep Coffin Rock informed by email (firstname.lastname@example.org) of a possible delay, its reason and its deadline.
- In the event of refusal of authorization of payment by credit card, non-receipt or non-supply of bank check, Coffin Rock reserves the right to cancel or suspend any order and/or delivery.
- In case of non-receipt of payment by Check after 7 days without reason mentioned, the order will be cancelled.
- Remember that validating your order is a contractual commitment that requires you to pay for your purchase within 7 days.
Shipping costs are free on the site for orders over 150€.
Following numerous losses of mail followed by the Post Office, I now only offer, for your security and peace of mind, follow-up deliveries + delivery against signature. An email is automatically sent after each shipment with the tracking number and the link to the carrier's website where the buyer can track his shipment.
- Colissimo against signature
- Delivery in Global Point Relay
- Delivery costs are indicated when the buyer takes the order, before the finalization and payment of the order.
- These charges may vary depending on the geographical area where the items are delivered and the total weight of your basket.
- These costs cannot be contested by the Purchaser if he/she has necessarily taken note of them when placing the order, even before payment.
- Shipping costs are calculated according to the postal rates in force and the cost of packaging and packaging and can therefore change or increase throughout the year.
EC and International delivery: all deliveries outside France are made by parcel and tracking.
- The delivery time of your order may vary depending on your location and the associated shipping method. This period is given as an indication and can therefore vary, between 3 days minimum and 15 days maximum.
- In the case of a personalized order, the delivery time will be fixed by email, by Coffin Rock.
- An email from the Coffin Rock Horror BoOotik is sent to you when your order has been placed with the postal services. After this period, please contact La Poste for any complaint.
- Coffin Rock is not responsible for package losses by carrier services. No refund will be made in case of loss of parcels or receipt of damaged parcels. Coffin Rock takes care to carefully package each order and is not responsible for carrier abuse.
Delivery terms and conditions
- The items are delivered to the address indicated by the Purchaser when placing the order: his personal address or a different address when it is a gift.
- The choice of delivery method for your order may vary depending on the quantity of items and the weight of your package, or on the specific request of the Purchaser.
- The delivery methods of your package are mainly provided by the services of La Poste (Lettre Suivie and Colissimo) and Mondial Relay. Each shipment is always accompanied by a tracking number.
- Coffin Rock declines all responsibility in the event of excessively long delivery times caused by postal services or means of transport, as well as in the event of loss of the products ordered or strike. The risks of transport are borne by the customer, who must make a reasoned protest to the postal services.
- You can track the progress of your order by logging into your personal "my account" area.
- A tracking number is sent to you by email and you can track the status of your package on the website of La Poste or Mondial Relay.
Shipping of packages: For any package Coffin Rock uses the services of the Post Office or Mondial Relay, it would have preferred delivery by bat flight, but this is too complicated depending on the weather...
Packages are generally dispatched within 2 to 8 days after receipt of payment, this delay is explained by the fact that I manufacture all the creations on my order.